Frequently Asked Questions
Q: Is what I say really confidential?
A: Confidentiality is one of the cornerstones of the therapeutic relationship. Clinicians are obligated by law to break confidentiality only under a few specific circumstances, such as suspected abuse or neglect of a child or vulnerable adult. After reviewing the privacy policy, if you are still unclear if something must be reported, do not hesitate to ask the clinician.
Q: What can I expect in therapy?
A: In the first session, if using insurance, the clinician will conduct an assessment to determine treatment needs. Afterward, they will recommend the specific type of therapy (i.e., DBT, CBT, EMDR, etc.) for your presenting concerns and explain what the sessions look like.
Q: How long does therapy last?
A: Each case is unique; therefore, treatment is tailored to the client's presenting issue(s). After assessments, the clinician can estimate how long the treatment will last.​
Q: What is therapy helpful for?
A: Many, many things. The clinician's job is to listen, openly, and non-judgmentally. Therapy can help you understand and learn more about your emotional experiences, including more effective ways of coping. It is a place where you can learn skills to help you navigate life decisions and solve significant problems. Therapy can also help you process the issues that you are having in relationships and improve them, as well as unresolved issues from your past.
Q: How much are sessions?
A: Out-of-pocket costs depend quite a bit on your individual insurance plan. Session rates are determined by the length of the session, and the charge is higher for complex and longer sessions.
We offer a sliding fee scale (based on income and number of people in the household) for those who pay out-of-pocket, are uninsured, or do not have adequate insurance coverage for needed treatment. (Please see the chart below.) We also offer monthly payment plans.
Q: Do you provide video counseling?
A: We offer video counseling if the client meets the clinical and technical requirements. If using insurance, please ensure that your insurance company also reimburses for this service, as not all do. Sometimes, prior authorization is needed.
Q: What information is needed to verify my coverage?
A: To verify coverage, the following information is needed: Name, date of birth, address of individual seeking service, and the policyholder. Insurance policy member ID and group number.
Q: Are you LGBTQIA+ and polyamorous friendly?
A: Absolutely. Our providers do not discriminate based on any aspect of your identity or relationships. We welcome and respect people of all sexual orientations, gender identities, relationship structures, and family configurations, including but not limited to:
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Sexual orientation (homosexual, bisexual, heterosexual, pansexual, and others)
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Gender identity and pronouns
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Monogamous, polyamorous, or other relationship preferences
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Number of children and parenting responsibilities
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Family structure and household roles
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Interracial relationships
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Religious or cultural practices
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Finances
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Extended family and friendships
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Race and skin color
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Sex
Everyone deserves to feel safe, respected, and supported here.
Q: I am interested in services. How do I submit the necessary information?
A: To submit, please hit the button below.
Q: What openings do you have? How can I schedule?
A: Appointments are scheduled via the client portal, by calling the front desk, or with your provider. Evening and Friday sessions may be available depending on your provider's availability.
Q: What is the best way to communicate with you? Do you text? Can I share files?
A: The client portal allows secure messaging that looks similar to a text, but protects your information. The portal also allows you to upload files, such as an insurance card. To learn more, hit the button below to view guides that assist in the process.